FAQ

Frequently asked questions (FAQ)
1. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal and other secure payment options.

2. How long does shipping take?

Shipping generally takes between 7 and 15 business days, depending on your location. Once your order has been shipped, you will receive a tracking number to follow its progress.

3. Do you ship internationally?

Yes, we ship to most countries in the world. Shipping costs and delivery times may vary depending on your location.

4. Can I return or exchange a product?

Yes, we offer a 30-day return and exchange policy for unused and unopened items. Please contact our support team to initiate a return.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number by e-mail. Use this number to track your order on our website or the carrier's website.

6. What do I do if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us immediately with a photo of the problem and we will arrange a replacement or refund.

7. How can I contact customer support?

You can contact our customer support team by e-mail at [ e-mail from the pro ] or by using the contact form on our website.

8. Do you offer discounts or promotions?

Yes, we regularly offer promotions and discounts. Subscribe to our newsletter to keep up to date with our latest offers.

9. Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of being placed. Please contact us as soon as possible to make changes.

10. Are your products safe and of high quality?

Yes, we guarantee that all our products meet strict quality standards to offer our customers the best.